FAQs

Answers to your questions about our balloons, orders, delivery and returns

Frequently asked questions

All of our balloons are shipped flat to ensure a safe delivery and can easily be inflated using a standard balloon pump. Most foil balloons can be blown up using a straw and latex balloons can be inflated by simply blowing into them. Please check specific product descriptions for any further details, including whether balloons can be inflated with helium.

All of our balloon garlands, sculptures and balloon cake toppers come with easy to follow instructions to help with every step of assembling the products. You can also find step-by-step guides and videos on our How To page.

Yes. We offer a range of personalised products, which you will find on our website. We are constantly adding new things to our shop and are super keen to add more personalised products, so keep your eyes out for new products coming soon!

If you change your mind, please contact us within 24 hours at getintouch@taraswonderworld.co.uk and we will get back to you to cancel the order and process your full refund.

If your parcel arrives with missing items or a damaged product, do not hesitate to reach out to us. Email us at getintouch@taraswonderworld.co.uk and we will make sure the issue is resolved, either by sending replacement products or refunding you for the missing or damaged item.

All of our orders are dispatched within 2 working days. Delivery times depend on the type of shipping you select at checkout. Please see our full delivery information.

If you realise that you have given us the wrong shipping address, please contact us at getintouch@taraswonderworld.co.uk within 24 hours so we can update it before the order is dispatched.

We really hope you love your products, but if for any reason you are unhappy with your order you can return it to us within 30 days of the date of delivery. Please see our full returns and refunds policy.

If you have made a return, we will process your refund within 1 working day of your parcel being delivered back to us. We will send you an email to confirm that we have received the items and that your refund is on its way.

Balloon instructions

Step-by-step guides for putting your balloon kit together:

Can't find your question?

If you cannot find the answer to your question here, send us a message using the form below or email getintouch@taraswonderworld.co.uk.